Frequently Asked Questions - Scarpa-HUb.com
Everything you need to know about shopping with Scarpa-HUb
What is the estimated delivery time for my order?
We strive to deliver your fashion picks as quickly as possible. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What payment methods do you accept?
Scarpa-HUb accepts a variety of secure payment methods including Visa, Mastercard, American Express, PayPal, and Cash on Delivery (COD) in select regions.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 14-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or replacement.
How do I know I am choosing the right size?
To ensure the perfect fit, please refer to the 'Size Guide' button located on every product page. We provide detailed measurements in both centimeters and inches for all our footwear and apparel.
Are the products on Scarpa-HUb authentic?
Absolutely. We pride ourselves on offering 100% authentic products sourced directly from authorized distributors and high-quality manufacturers in the fashion industry.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to our courier's website, allowing you to monitor your delivery in real-time.