Return and Exchange Policy - Scarpa Hub
At Scarpa Hub, we strive for your complete satisfaction with every pair of shoes. If you are not entirely happy with your purchase, you can return or exchange your items within 14 days of delivery, provided they are in their original unworn condition.
Initiate Your Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack the Items
Place the footwear back in its original packaging, ensuring all tags and protective materials are intact to avoid damage during transit.
Hand Over to Courier
A member of our logistics team will contact you within 48 hours to schedule a pickup from your doorstep at a convenient time.
Quality Check and Refund
Once we receive and inspect the items, your refund will be processed to your original payment method or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing